Since April 2026, the D prime platform has been refusing my withdrawals, preventing me from withdrawing any funds. I contacted my agent, who said he was also being refused withdrawals. He has contacted official customer service and his account manager multiple times via email and phone, but has received no response to date. I have not engaged in any illegal trading; the same EA allows me to withdraw funds normally on other platforms. Currently, I am unable to withdraw $1191.25.