Dear Valued Client, thank you for choosing XM and for your trust in our platform! Regarding the email issue you reported, we have reviewed the screenshot you provided. Please note that the email address shown is not an official XM customer support email address. Please do not reply to this email. If you need to contact our official customer support, please send your email to our official email address: mailto:chinese.support@xm.com. Please verify that you are using our official website: https://www.xmcnmarket.technology/cn to avoid potential scams. Recently, there have been instances of entities deliberately imitating the XM logo, website, applications, and emails. We urge you to increase your awareness of these risks. If you have any questions, please feel free to visit the official XM website at https://www.xmcnmarket.technology/cn and click on the blue question mark icon in the bottom right corner to contact customer support. XM provides 24/7 online customer support from Monday to Friday, and we are always happy to assist you. Thank you again for your understanding and support!

After trading on the XM platform for two years, I applied for a withdrawal today. Once the funds arrived, they were immediately frozen by the bank's risk control. The bank required a screenshot of the receipt for this transfer to unfreeze it. I then contacted customer service on the official website to request assistance in providing the receipt screenshot. A few minutes later, I received an email from an XM customer service private account insulting me.