Dear user: 1. Our company attaches great importance to every customer feedback. Regarding the "Manager Chen\" mentioned, after internal verification, this person and their contact information were not found in our company's employee roster or official contact channels. 2. Our company's only official channel is the official website www.grandmarkets.com. Please conduct business only through official channels, and beware of fraudsters impersonating our company. 3. If you have had any dealings with this \"Manager Chen", please contact our official customer service, provide their contact information and complete records. Our company will verify and handle the matter, and the legal team will evaluate subsequent actions (including reporting fake accounts to the platform, safeguarding rights according to law, etc.). 4. For matters involving specific accounts and funds, to protect your privacy, please proceed to one-on-one verification through official customer service. We will assist you throughout the process.