Mediation Center

FX2362845110

Within 1 year

➢ Involved Platform: Exness ➢ Original Website: https://www.ex-markets.com ➢ Exness Official Email Address: support@exness.com Details are as follows: Because Exness's MT4 platform does not allow setting stop-loss and take-profit orders, and does not allow closing positions, this account was liquidated during trading on April 26, 2026. I. Specific Process: ❶ Starting at 5:55 AM Beijing time on April 26, 2026, I set a stop-loss at 77635 for my short BTC position. For several hours, your platform's MT4 continuously displayed "Quote Closed," clearly indicating malicious intent to prevent the setting of stop-loss and take-profit orders! This state continued until after 1:14 PM Beijing time, when the liquidation ended. ❷ At 12:51 PM Beijing time, after the BTC price broke through 77635, due to the inability to set a stop-loss and fear of liquidation, I continuously and uninterruptedly closed my short positions one by one. The MT4 software repeatedly displayed "Quote Closed," clearly indicating malicious intent to prevent the closing of positions! This situation persisted until 13:14 Beijing time, at which point the liquidation ended. ⓵ Is this a malicious act of only allowing you to open positions and then waiting to liquidate your entire account? ⓶ Is this normal platform behavior? III. Filing Related Materials Total amount of funds involved in the account: 717.23 USD.

帝汇

6-10 years

After verification from multiple sources, the Australian license is fake. It's a fraudulent platform. The owner, Mr. Jiang, previously worked for Gaopeng and Stone Securities. He refused to allow clients to withdraw funds and even failed to pay his employees' salaries. Those who don't believe it can ask around.

FX3616352388

Within 1 year

April 29, 2026: This happened on my first time using the XM platform. Why am I being accused of violating regulations during a normal transaction? April 30, 2026: At 2:12 AM, I received a warning letter stating I had violated regulations. All profits were deducted from my account without refund. I was only allowed to withdraw my principal. I have already complained to customer service, but they only said I could withdraw my principal. I can't get my profits back. Does this platform not allow small users to make money?

ze

Within 1 year

ZA Bank deposit has not arrived. I have not received it since depositing on January 28th. The bank confirmed that the funds arrived on February 3rd, but FXTM keeps saying they haven't received it. On the same day, I sent another deposit to another platform, and after checking, that platform informed me that internet banks cannot make wire transfers for deposits, and the funds will be returned to ZA Bank. FXTM has been unable to identify the issue, but the funds have arrived; they haven't been returned nor deposited.

FX8314226742

Within 1 year

I traded XAU on April 20, 2026. At 7:39 AM, I opened a short position of 0.1 lots at 4763.16. At 7:43 AM, the stop-loss order was placed at 4751.5, resulting in a profit of 1.7 units. The closing price was 4762.99. There were no issues regarding the platform stuck at that time. My request is to receive compensation for the profit I was entitled to.

胡庆

3-5 years

Friends introduced by Laos have been unable to withdraw recently.

Pscil

Within 1 year

Several slips of over 400, even over 1000.

FX1991293092

Within 1 year

They deducted my funds, citing my trading strategy, but I was trading normally. But the platform couldn't provide any evidence. What a garbage platform, a fraudulent platform!

游涛

6-10 years

Once a cent account has more than 100 open positions, it can no longer open new positions. It only support closing existing ones. This is outrageous!

FX3239932688

Within 1 year

I submitted a withdrawal request of 30 USDT on April 17th, and the withdrawal was shown as successful at 12:06 AM on April 18th, but I haven't received it in my account. I used the TON blockchain network.

x

Within 1 year

The funds I earned through FXTM are currently under bank review, so I'm unable to withdraw.

FX1629056877

Within 1 year

I'm unable to withdraw the profit in my account. Initially, the platform promised to pay, but later the account manager said they wouldn't, only giving back a small portion of the principal. I had been trading on the platform for six months. Later, due to the situation in Iran, I went long on oil, and when oil prices opened higher, my account was profitable, but the platform didn't allow me to withdraw my funds.

太极图

Within 1 year

The TMGM platform illegally deducted $75,492.3 from legitimate profits.

华22524

6-10 years

This platform has been terrible lately. They don't allow withdrawals when you're making profits, they deliberately disconnect when you have a large position, and they intentionally max out your account after you've already suffered losses.

叁拾陆

Within 1 year

Stay away from the pig butchering scam. They can disable your account as long as they want.

螃蟹君8942

3-5 years

On the morning of April 13th, I deposited $25,000 and went long on 10.1 lots of WTIBTC and 0.1 lots of XABTT. I made a profit of over $66,000, but the platform refused my $50,000 withdrawal and wiped out all my profits from the 10.1 lots of WTIBTC, causing my account to lose over $5,100. When I contacted the customer service, they claimed I abused the negative equity protection, but I proactively closed my positions and there was no malicious liquidation or abuse of negative equity protection. Please return my principal and profits, for which I will be extremely grateful.

551854

1-2 years

Multiple attempts to contact customer service have been unsuccessful, and the issue remains unresolved. My account has been deactivated. No replies have been received to emails.

FX1407776561

Within 1 year

The platform maliciously deleted my account, causing it to suddenly log out and become inaccessible during trading, displaying as an invalid account. This remained unresolved for several days, ultimately leading to a margin call and a loss of $6,000. The platform hasn't processed the issue, and the account manager hasn't responded to my messages.

FX3813401609

Within 1 year

MEGA FUSION sent me an email saying I violated trading rules and withheld my fund ($1,119.71/USD). They are not allowing me to withdraw my profits, but I need to withdraw.

落櫻

3-5 years

Unable to withdraw, it's a fake platform! Unable to upload photos! Moreover, withdrawals are simply returned to the original payment method commonly.